ComplaintLetterGenerator.com ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect and how we use it.
1. Information We Collect
- Account data: Email address and phone number when you register
- Usage data: Pages visited, letters generated (not stored on our servers)
- Payment data: Processed by Razorpay — we do not store card details
- API keys: Stored only in your browser's localStorage — never sent to our servers
2. How We Use Your Data
- To provide access to the letter generation service
- To track your free download count (10 free downloads)
- To process payments via Razorpay for downloads after 10 free ones
- To send important service updates (not marketing spam)
3. Data Storage
Your account details (email, phone) are stored in your browser's localStorage only. We do not operate a central user database. Your generated complaint letters are never stored on our servers.
4. Third-Party Services
- Anthropic API: Used for AI letter generation. Subject to Anthropic's privacy policy.
- Razorpay: Used for payment processing. Subject to Razorpay's privacy policy.
- Google Fonts: Used for typography. Subject to Google's privacy policy.
5. Cookies
We use only essential cookies for site functionality. We do not use tracking or advertising cookies.
6. Your Rights
You can delete your local account data at any time by clearing your browser's localStorage. For any privacy concerns, email: info@complaintlettergenerator.com
7. Contact
Privacy Officer: info@complaintlettergenerator.com
ComplaintLetterGenerator.com